Manager, Interpreting

Auslan Video - Manager, Interpreting

Role Overview:

The Manager, Interpreting, will oversee the delivery of high-quality Auslan interpretation services, including Deaf interpreting, live captioning, and notetaking.

This role involves managing a diverse team of interpreters and ensuring high quality service delivery in line with industry standards. The ideal candidate will have extensive experience in Auslan interpretation and a deep understanding of the Deaf community's needs.

This position also involves providing daily supervision and support to a workforce of full-time, part-time, and casual interpreters and notetakers, serving both internal and external clients. The Manager will be responsible for growing and managing contracts with a large range of clients across many sectors and designing, developing, and implementing new services within their portfolio

About You:

Education, Qualifications, Certifications & Memberships

• Relevant tertiary qualification

Essential Experience and Skills

• Exceptional customer and high-level stakeholder management skills, with a track record of building and maintaining strong relationships
• Proficiency in Auslan
• Contract management, monitoring, and reporting
• Experience in service design, development, and implementation
• Demonstrated leadership experience, with a focus on team development and performance management
• Financial acumen, with experience in budget management and resource allocation.
• Excellent interpersonal communication skills (both verbal and written)

• Strong project management skills, with the ability to lead multiple initiatives simultaneously.
• Well developed organisational and time management skills
• Strong skills in Microsoft Office applications

Desirable Experience and Skills

• Interpreting qualifications strongly preferred
• Tertiary qualifications in a related field
• Demonstrated understanding of NDIS
• Knowledge of the Deaf community, barriers faced by deaf people, an understanding of Auslan language, and language variation.

Key Personal Skills

• You are a highly motivated individual who proactively, purposefully, and efficiently completes work tasks to meet the needs of the business.
• You are honest and respectful towards others and works as part of a team.
• Displays appropriate behaviour in the workplace in line with Expression Australia’s Code of Conduct.
• Takes ownership and responsibility for their key responsibilities and accepts direction.
• Demonstrates initiative and a willingness to put forward ideas along with demonstrating a personal interest toward improving the way key responsibilities ‘could’ be achieved.
• Possesses appropriate skills and emotional intelligence to resolve working relationship issues if they arise.
• Demonstrates flexibility and resilience to cope with change.

What We Offer:

• • 15 days sick/carer's leave
  • Salary packaging
  • A high energy and supportive work environment
  • An emphasis on positive work/life balance
  • Free Staff Auslan classes
  • Staff wellbeing events
  • Staff training and development sessions

We are an inclusive workplace with an aim to be an employer of an equal number of Deaf and Hard hearing people. Applications from Deaf and Hard of hearing candidates are encouraged.

Application information

For more detailed information about this position, please see the Position Description.

Email your resume and cover letter outlining your skills, experience, and why you want to work for Expression Australia to: recruitment@expression.com.au - using the subject line: [Your name] | Manager, Interpreting.

We welcome applications in Auslan and/or English, applicants can submit applications either:

1. Resume and cover letter in English, or
2. Resume in English and an Auslan Video (up to 5 minutes) - applicants please send a link via YouTube

Applications close 5 pm, 16th September 2024.